Industry / Consulting
Translating research into decisions hospitality leaders can act on.
Two decades inside the industry and a research program at its frontier — combined to help operators and brands make calmer, better-informed choices about AI and robotics.
How I work
Advisory grounded in evidence.
Engagements typically begin with a focused diagnostic, followed by a tailored roadmap. The aim is always the same: better guest experiences, sustainable operations, and technology choices you can defend.
01
AI & Robotics Strategy
Independent assessment of where intelligent technology adds genuine value in your operation — and where it doesn’t.
02
Pilot Design & Evaluation
Designing structured pilots of service robots and AI tools, with measurable guest-experience and operational KPIs.
03
Workforce Readiness
Frameworks and training to help frontline teams collaborate confidently with robotic and AI-enabled systems.
04
Executive Workshops
Half-day and full-day sessions for leadership teams on the future of hospitality technology and customer experience.
Sectors
Trusted across the hospitality landscape.
Hotels & Resorts
Restaurants & QSR
Cruise & Travel
Tourism Boards
Hospitality Tech Vendors
